Persona Agent

A branded AI agent that talks to your customers in your tone, 24/7.

How we build your support agent

From learning your brand voice to a reviewed agent replying to customers.

The Persona Agent is an AI agent that answers your customers in your brand’s voice on Telegram and WhatsApp. This is how we shape, connect and hand it over — the reply flow itself is shown above.

How it works

1

Discovery

We learn your brand voice, products and the questions customers actually ask.
2

Build & train

We configure the Celion AI core on your knowledge and set the tone and rules for its replies.
3

Integrate

We connect it to your Telegram and WhatsApp and to your CRM where needed.
4

Deploy with oversight

We launch it with human-in-the-loop review so your team can watch and steer replies.
5

Support & training

We train your team to supervise it and keep refining its answers.

What you get

A brand-trained agentAn AI agent set up on your own products, prices and tone — not a generic bot.
On Telegram & WhatsAppAnswers customers on the channels they already message you on.
Human oversight built inYour team can review, approve and adjust what it sends.
Your data stays yoursCustomer chats and knowledge stay under your control, never shared.
Setup handed over + trainingThe configuration is documented and owned by you, and we train your supervisors.

From a messy message to a perfect reply

Every client message is structured into Markdown before the AI answers — so replies stay accurate, on-brand and consistent.

Incoming

hi how much for 3 boxes?? need delivery by fri 🙏

Structured to Markdown

# Request- Qty: 3 boxes- Deadline: Friday- Intent: price + delivery

AI reply

AI✓

✦ Official partner

Official Claude Service Partner

Celion is an approved member of Anthropic’s Claude Partner Network — we build production-grade AI on Claude, the models behind our agents, chatbots and automations.

Approved

Claude Partner Network

Hi Celion,

We’re delighted to welcome you to the Claude Partner Network!

Your application has been approved. You now have access to the Claude Partner Hub — the program guide, enablement materials and everything you need to start building your Claude practice.

Please look out for an email from ████████ inviting you to the Claude Partner Hub.

Welcome aboard!

Claude Partner Network Team

Anthropic PBC, ████ ██████ ██, ███ █████, San Francisco, CA

Brands that trust Celion.

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